What different types of services do you provide ?
- Basket Wash Service
- Premium Wash Service
- Ironing Services
What is the difference between Basket Wash and Premium Wash ?
Basket Wash Service
- Whites are not washed separately
- Color Bleeding of clothes is not taken car of Next Day Delivery
- Whites are washed separately
- Color Bleeding of clothes are washed separately
- A fragrance that you would love
- Delivery in two working days
Do you provide Dry cleaning services as well ?
Yes, We will get it done but your minimum bill amount should be Rs 150 if you want us to pick it up from your place.
Do you accept clothes for only Ironing also ?
Yes, we do and but your minimum bill amount should be Rs 150 if you want us to pick it up from your place.
I have a flight to catch in the evening and want my order back the same day, is it possible for you to process my order the same day ?
We have express service for that. Please see our pricing page for more details. PS a Express orders need at-least six working hours to be processed.
Do you accept handkerchiefs, inner-wear, etc ?
We accept all clothes for washing (clothes that can be washed) except saree etc, blazers etc as they need to be dry-cleaned.
What if my monthly plan expires and there is still some amount that is unused ?
The amount will be transferred to the next plan in case you buy a new monthly plan before the current plan expires. Also, the amount will be transferred if the plan belongs to the same service i.e. the washing plan amount will be transferred if you buy another washing plan only.
What if there is unused amount and the plan has expired ?
You cannot use the amount once the plan has expired.
I live with my flatmates, can all of us buy a single plan and use it together ?
Yes – that’s is allowed. But you need to mention the registered contact number/username through which the plan was bought
There are just Rs 10 left in my plan but bill of my current order is Rs 100. How are you going to charge me ?
In case the bill amount is more than the amount left in the monthly plan, you will be charged as per the normal rates
What if some of my clothes are damaged ?
While every possible care and efforts are taken, Pep-wash is not responsible for fastness of color or shrinkage of garments and does not guarantee of 100% stain removal.The company cannot be held responsible for breakage of buttons, hooks, beads, trimmings during the course of normal processing.
What if some of my clothes are missing ?
Please call us at our numbers. You will be asked for some details like bill no etc and we promise to look into the matter. In case its our fault , Ten times of the washing rate will be given for articles lost/damaged except small piece like handkerchief, scarf, undergarments etc. Just make it a point that you claim it in 72 hours.
What if my clothes are not delivered on time ?
Every effort are made to deliver clothes in time, but due to some uncontrollable circumstances, if the delivery becomes late, the customer is not entitled for any compensation or reduction in the charges.