Terms and Conditions

  • “You Laundry” is not responsible for fastness of color or shrinkage of garments & does not guarantee 100% removal of stains.
  • “You Laundry” cannot be held responsible for breakage of buttons, hooks, beads, trimmings. Any misplacement/short delivery/exchange or any issues should be reported to “You Laundry” customer care within 24 hours of laundry delivery.
  • Customers are requested to examine their garments before taking delivery and we are not responsible for any damage reported after delivery.
  • Five times of the washing rate will be given for particular articles lost/damaged if claimed within 48 hours of delivery.
  • The Service and Tariff is subject to change without notice.
  • We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:
  • To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;
  • For customer support and to respond to your inquiries;
  • For internal record-keeping purposes;
  • To process billing and payment, including sharing with third party payment gateways in connection with Website and/or You Laundry’s products and Services;
  • To improve and maintain our Website and our Services (for example, we track information entered through the “Search” function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
  • To periodically send promotional emails to the email address you provide regarding new products from You Laundry, special offers from You Laundry or other information about You Laundry that we think you may find interesting;
  • To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
  • For You Laundry’s market research purposes, including, but not limited to, the customization of the Website according to your interests;
  • We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
  • To resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms of Use;
  • We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties; and
  • We may combine aggregate data with the personal information we collect about you.
  • From time to time, You Laundry may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, You Laundry shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.