The amount will be transferred to the next plan in case you buy a new monthly plan before the current plan expires. Also, the amount will be transferred if the plan belongs to the same service i.e. the washing plan amount will be transferred if you buy another washing plan only.

You cannot use the amount once the plan has expired.

Yes – that’s is allowed. But you need to mention the registered contact number/username through which the plan was bought

In case the bill amount is more than the amount left in the monthly plan, you will be charged as per the normal rates

While every possible care and efforts are taken, Pep-wash is not responsible for fastness of color or shrinkage of garments and does not guarantee of 100% stain removal.The company cannot be held responsible for breakage of buttons, hooks, beads, trimmings during the course of normal processing.

Please call us at our numbers. You will be asked for some details like bill no etc and we promise to look into the matter. In case its our fault , Ten times of the washing rate will be given for articles lost/damaged except small piece like handkerchief, scarf, undergarments etc. Just make it a point that you claim it in 72 hours.

Every effort are made to deliver clothes in time, but due to some uncontrollable circumstances, if the delivery becomes late, the customer is not entitled for any compensation or reduction in the charges.